Frequently Asked Questions.
01. Product Information
What types of smoking accessories do you sell?
We offer a variety of smoking essentials, including hookahs, vapes, bongs, dab rigs, rolling papers, and various smoking accessories designed to enhance your smoking experience.
Are your products of high quality?
Yes, all our products are carefully selected for their premium quality and reliability. We source products from trusted brands and ensure they meet our quality standards.
How do I know if a product is right for me?
We provide detailed product descriptions and specifications to help you make an informed decision. If you need additional information or recommendations, feel free to contact our customer support team.
02. Age and Legal Requirements
What is the minimum age required to shop on Huisfun?
You must be 21 years of age or older to browse and purchase products on our website. By confirming, you acknowledge that you meet the minimum age requirement and agree to comply with our legal terms.
Are your products legal to use in all states?
Our products are intended for legal use only. It is your responsibility to ensure that the use of these products is compliant with local laws in your area.
Do I need to provide age verification to place an order?
Yes, Upon entering Huisfun.com, you’ll encounter a pop-up requesting confirmation that you are at least 21 years old. If you do not confirm your age, access to the website will be restricted, and you will not be able to make purchases.
03. Shipping & Delivery
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-3 business days, and delivery can take 5-7 business days for domestic orders.
Can I change or cancel my order?
Orders can be changed or canceled if they have not yet been shipped. Contact us as soon as possible to request modifications.
How can I track my order or report an issue?
Once your order is shipped, you’ll receive a tracking number. If you encounter any issues with your order, please contact customer support with your order number, and we’ll resolve the issue as quickly as possible.
04. Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase for unused products in their original packaging. Please ensure that the product is in its original condition to be eligible for a return.
How do I request a refund?
To request a refund, please contact our support team at support@huisfun.com with your order details. We will guide you through the return process and issue your refund once the return is processed.
Can I return a used product?
Unfortunately, we cannot accept returns on used products unless they are defective or damaged. Please refer to our Returns and Refunds Policy for more details.